Customer Field Services

Assistance for borrowers In financial difficulties

We undertake home visits on behalf of secured and unsecured lenders, with a view to helping their customers rebuild a relationship and reach an affordable and sustainable agreement.

The benefits to customers of a home visit are:

  • One to one counselling with an experienced professional
  • A full affordability assessment to explore income & expenditure
  • Rebuilding the relationship with the lender
  • Identifying special circumstances including vulnerability
  • Help in claiming benefits to which a customer may be entitled.
  • Guidance on dealing with unsecured debts including prioritisation
  • Sign posting of free debt advice organisations that may be of further help
  • A clear understanding of the possible outcomes including, if appropriate, the legal process
  • General help, guidance and reassurance with regards to budgeting and dealing with debts